In-house average weekday ridership for July was 2,903, down by -1.19% from last year. Supplemental providers average weekday ridership was 512, up by 23.08%. Combined in-house and supplemental providers average weekday ridership was 3,415, up by 1.80%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 1,846 boardings, up 2.00% as compared to the same time period in fiscal year 2026.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 90.83% for July. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 91.82%. On-time performance for trips with a desired arrival time was 57.60% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 94.35% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of July, Handi-Van operated 72,193 trips including 7,010 trips that were longer than one hour in trip time. The analysis found that 77.42% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 469 or 6.69% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,114 or 15.89% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 77.71% for July, down by -5.54% from last year.
Over the month of July, reservationists answered 41,372 calls. Of those calls, 99.95% were answered within 3 minutes, and 100.00% were answered in 5 minutes.
| July FY2027 |
July FY2026 |
% Change FY 26 to 27 |
1 Month FY2027 |
1 Month FY2026 |
% Change FY 26 to 27 |
Benchmark | |
|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 94,262 | 92,416 | 2.00% | 94,262 | 92,416 | 2.00% | |
| Average Weekday Ridership | 3,415 | 3,355 | 1.80% | 3,415 | 3,355 | 1.80% | |
| Unique Riders During the Month | 5,878 | 5,667 | 3.72% | 5,878 | 5,667 | 3.72% | |
| Cost per Revenue Hour | $125.13 | $119.48 | 4.73% | $124.72 | $118.86 | 4.93% | <= $90 |
| Cost per Passenger Trip | $60.70 | $55.68 | 9.02% | $60.50 | $55.39 | 9.23% | <= $39 |
| Cost per Revenue Mile | $8.59 | $8.15 | 5.40% | $8.56 | $8.11 | 5.55% | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.06 | 2.15 | -3.94% | 2.06 | 2.15 | -3.94% | >= 2.2 |
| Farebox Recovery | 2.64% | 3.34% | -0.70% | 2.64% | 3.34% | -0.70% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 78.99% | 78.36% | 0.63% | 78.99% | 78.36% | 0.63% | |
| Early Arrivals (> 10 Minutes) | 0.99% | 0.70% | 0.29% | 0.99% | 0.70% | 0.29% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.05% | 0.04% | 0.01% | 0.05% | 0.04% | 0.01% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 90.83% | 90.13% | 0.70% | 90.83% | 90.13% | 0.70% | >= 90% |
| On-Time and All Early Arrivals | 91.82% | 90.84% | 0.98% | 91.82% | 90.84% | 0.98% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.53% | 0.61% | -0.08% | 0.53% | 0.61% | -0.08% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 57.60% | 58.11% | -0.51% | 57.60% | 58.11% | -0.51% | > 90% |
| Comparative Trip Length Analysis | 77.42% | 77.26% | 0.16% | 77.42% | 77.26% | 0.16% | 50% |
| Excessive Trip Length | 6.69% | 7.62% | -0.93% | 6.69% | 7.62% | -0.93% | 1% |
| No Show / Late Cancellation Rate | 4.11% | 4.03% | 0.08% | 4.11% | 4.03% | 0.08% | < 5% |
| Advance Cancellation Rate | 21.70% | 21.09% | 0.61% | 21.70% | 21.09% | 0.61% | < 15% |
| Missed Trip Rate | 0.68% | 0.81% | -0.13% | 0.68% | 0.81% | -0.13% | < 0.5% |
| Complaints per 1,000 Trips | 2.22 | 2.31 | -3.90% | 2.22 | 2.31 | -3.90% | <= 1.25 |
| Calls Answered Within 5 Minutes | 100.00% | 99.68% | 0.32% | 100.00% | 99.68% | 0.32% | 99% |
| Vehicle Availability | 77.71% | 83.25% | -5.54% | 77.71% | 83.25% | -5.54% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
Note 3: Farebox recovery does not include HOLO Card fares for July 2026.
